Privacy Policy

Last updated: February 2026

AI Applied Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services.

AI Applied Ltd is registered in Scotland (Company Number SC806963), with its registered office at 9 Newton Place, Glasgow G3 7PR. For the purposes of UK GDPR, we are the data controller.

1. Information We Collect

Information you provide directly: When you contact us, subscribe to our newsletter, or engage our services, we may collect your name, email address, phone number, company name, job title, and any other information you choose to share with us.

Information collected automatically: When you visit our website, we may automatically collect your IP address, browser type and version, operating system, referring website, pages visited and time spent on our site, and general location data (city/region level).

Cookies: Our website uses cookies to improve your browsing experience. You can control cookie preferences through your browser settings. For more detail, see the Cookies section below.

2. How We Use Your Information

We use your personal data to respond to enquiries and provide customer support, deliver and manage the services you have engaged us for, send you updates and marketing communications (only with your consent), improve our website and services, comply with legal obligations, and protect our legitimate business interests.

3. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following bases: Consent — where you have given clear consent for us to process your data for a specific purpose (e.g. newsletter sign-up). Contract — where processing is necessary to fulfil a contract with you or to take steps at your request before entering a contract. Legitimate interests — where processing is necessary for our legitimate business interests, provided these are not overridden by your rights. Legal obligation — where we need to process your data to comply with the law.

4. Data Sharing

We do not sell your personal data to third parties. We may share your data with trusted service providers who help us deliver our services (e.g. cloud hosting providers, email platforms), but only where necessary and under appropriate data processing agreements. We may also disclose your information if required to do so by law or in response to a valid legal request.

5. Data Security

We take the security of your data seriously. We use appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security reviews. All client data is hosted on dedicated cloud tenancies and is never shared with other businesses.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When data is no longer needed, we securely delete or anonymise it.

7. Your Rights

Under UK GDPR, you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data (where applicable), object to or restrict processing of your data, request data portability, and withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, please contact us at support@aiapplied.uk. We will respond to your request within one month.

8. Cookies

Our website uses cookies — small text files placed on your device — to help us understand how visitors use our site and to improve your experience. We use essential cookies required for the website to function properly, and analytics cookies to understand how visitors interact with our site. You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

AI Applied Ltd
9 Newton Place
Glasgow G3 7PR
Email: support@aiapplied.uk
Phone: 0141 465 5233

12. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority. You can contact the ICO at ico.org.uk.